1300 & 1800 Numbers

One memorable national number that routes to whichever team, location, or time-based schedule you set - callers pay a local rate, or nothing at all.

A 1300 or 1800 number gives a business a single, memorable number to put on marketing, signage, and invoices, regardless of how many physical sites or staff sit behind it. A 1300 number is charged to the caller at a standard local-call rate; an 1800 number is free for the caller, with the cost carried by the business instead.

Both number types support flexible call routing – ring a group all at once, ring in a set order, or route differently depending on the time of day or the caller’s region – and can be layered on top of an existing phone system without new hardware.

Need a number tied to a specific city or region instead? See our Local Numbers page for geographic area-code numbers that still run on the same VOIP24 platform.

Key features

  • One national number across every location and marketing channel
  • Choose 1300 (local-rate for callers) or 1800 (free for callers)
  • Route by time of day, caller region, or team availability
  • Works alongside your existing extensions and call flows

Frequently asked questions

What's the difference between a 1300 and an 1800 number?

A 1300 number splits the cost of the call between the caller and your business depending on whether they're calling from a landline or mobile, while an 1800 number is free for the caller to call from anywhere, with your business covering the full cost.

Who pays for calls to my 1300 or 1800 number?

The cost split depends on the number type and whether the caller is using a landline or a mobile, with 1800 numbers always being free for the caller. Your VOIP24 plan sets out the exact per-minute rates for each scenario.

Can I route calls to different staff or locations based on time or caller area?

Yes. Smart call routing lets you send calls to different teams or locations based on the time of day, the caller's area, or which menu option they select, all configurable from your dashboard without needing a technician.