Hospitality and retail businesses often run several locations, shift-based staffing, and a mix of call types – a booking enquiry is a very different call to a supplier chasing a delivery, and both compete for attention with a counter full of customers.
Call routing can separate booking lines from general enquiries, ring through to whichever venue or store is actually open, and make sure a call isn’t just left ringing out at a counter during a busy service.
Hospitality and retail businesses often have multiple locations or departments, from reservations to takeaway orders to general enquiries, and VOIP24 lets you set up call queues and routing so each type of call reaches the right team without tying up a single phone line.
During peak trading periods, missed calls often mean missed bookings or lost sales. VOIP24’s call queue and overflow settings mean busy periods are handled gracefully, with callers held in a queue with music or information rather than hitting a busy signal, and overflow routing to another location or mobile when needed.
Multi-site businesses benefit from a single phone system across every location, with head office able to see call volumes and performance across all sites from one dashboard, while each location keeps its own local number so customers still feel like they’re calling their local store or restaurant.