Mon - Fri, 9am - 5pm AEST Australian-based support
1300 584 007 Get a Quote

Virtual Fax

Plenty of Australian businesses still need to fax. Medical referrals, legal documents, insurance claims and government forms often have to arrive that way, and the people on the other end are not changing any time soon. What has changed is that you no longer need a machine in the corner, a dedicated phone line, or paper.

Virtual Fax from VOIP24 gives your business a fax number that lives in the cloud. Send a fax from your computer, tablet or phone in about the time it takes to send an email, and every fax sent to you lands in your inbox as a PDF. Keep your existing fax number or take a new one, and pay one flat monthly price however much you send and receive.

Get started $49 per month · unlimited send and receive

What you get

Send from any device

Fax a PDF, Word document or scanned image from your desktop, laptop, tablet or mobile. If you can open the file, you can fax it.

Fax to email

Every incoming fax is converted to a PDF and delivered to the email address you nominate, with the sender number and time in the subject line. Add more than one address if a team shares the number.

Unlimited pages, both ways

One flat monthly price covers all the faxes you send and receive within Australia. No per-page charges, no top-ups, no surprises at the end of the month.

Keep your number

Bring the fax number your clients already know across to us, or choose a new local number. Either way it works the day the service is switched on.

No machine, no line, no paper

Retire the fax machine and the phone line it needed. There is no hardware to buy, no toner to replace and nothing to jam.

A searchable record

Because every fax arrives as an email, you have a dated, searchable copy of everything sent and received, backed up wherever your email is.

How it works

Sending a fax

  1. 1

    Open your fax portal or email

    Log in to the web portal from any browser, or start a new email from an address you have registered with us.

  2. 2

    Add the recipient and attach the document

    Enter the fax number, attach your PDF, Word file or image, and add a cover note if you want one.

  3. 3

    Send and get a confirmation

    We dial the number and deliver the pages. A delivery receipt comes back to your inbox, or a notice if the line was busy so you can resend.

Receiving a fax

  1. 1

    Someone faxes your number

    Your fax number connects to our network rather than to a machine, so it is never engaged and never runs out of paper.

  2. 2

    We convert it to a PDF

    The pages are captured digitally and turned into a clean PDF, exactly as they were sent.

  3. 3

    It lands in your inbox

    The PDF is emailed to the address or addresses you nominated, usually within a minute of the fax finishing.

One plan, one price

$49 per month

Unlimited send and receive

Get started

Monthly service. Fair use applies to keep the service reliable for everyone; international faxes are quoted separately.

  • Unlimited outgoing faxes within Australia
  • Unlimited incoming faxes delivered to email
  • Your own fax number, new or transferred
  • Send from desktop, tablet and mobile
  • Web portal and email-to-fax sending
  • Delivery confirmations for every fax sent
  • Australian-based support

Who still relies on fax

  • Medical and allied health practices sending referrals and scripts
  • Law firms and conveyancers exchanging signed documents
  • Real estate agencies and property managers
  • Accountants and finance brokers dealing with lenders
  • Businesses that lodge forms with government departments
  • Transport, logistics and trade suppliers

Frequently asked questions

What is virtual fax?

It is a fax number that works without a fax machine. Outgoing faxes are sent from a web portal or email, and incoming faxes are delivered to your email as PDF files. To the person on the other end it is an ordinary fax.

Can I keep my current fax number?

Yes. Most Australian fax numbers can be transferred to us. We handle the port with your current provider; you keep using the number throughout and it simply starts arriving by email once the transfer completes.

Which email address receives my faxes?

Any address you choose. You can nominate several, for example a shared admin inbox and a manager, and change them whenever you like.

What file types can I send?

PDF is the most common, and Word documents, images (JPG, PNG, TIFF) and scanned files all work. The pages are converted automatically before sending.

Is $49 really unlimited?

Yes for normal business use within Australia: there is no page count and no per-fax charge. A fair-use policy applies so that one customer cannot degrade the service for everyone, and international destinations are quoted separately.

Do I need any hardware or a phone line?

No. The service runs entirely on our network. All you need is an internet connection and an email address. If you still want a physical machine for some reason, we can supply an adapter that connects it to the service.

How do I know a fax I sent actually arrived?

You receive a delivery confirmation by email for each fax, including the number of pages delivered. If the receiving line was busy or failed, you get a notice instead so you can resend.

Is fax to email secure?

Faxes travel across our network and are delivered to your mailbox like any other email. For confidential documents we recommend a business email service with encryption in transit, which most providers include as standard. We can also restrict which email addresses are allowed to send from your number.

Does it work with my VOIP24 phone service?

Yes, and it does not have to. Virtual Fax is a stand-alone service that goes on the same bill if you already have phones with us, but you can take it on its own.

Ready to retire the fax machine?

Tell us whether you want to keep your current fax number or take a new one, and which email address should receive your faxes. We will have you sending the same day.

Talk to us