Number porting means transferring an existing phone number from your current provider to VOIP24, so customers, suppliers, and everything with your number already printed on it – signage, invoices, Google Business listing – keeps working without a re-print or an update.
Porting is handled between providers directly; you don’t need to cancel your existing service first (doing so can actually cause the port to fail). We’ll confirm exactly what’s needed for your specific number and current provider before anything is submitted.
Switching phone providers shouldn’t mean losing the number your customers already know. Number porting lets you bring your existing landline, mobile, or 1300/1800 number across to VOIP24 while keeping the same number on your business cards, website, and Google listing. There’s no need to reprint anything or tell your customers to call a different number.
The porting process starts with a short form confirming you’re the account holder, after which VOIP24 coordinates directly with your current carrier on your behalf. Most standard ports complete within 2 to 10 business days depending on the losing carrier’s own processing times, and we keep you updated at each stage so there are no surprises.
Your existing service keeps working right up until the port completes, so there’s no gap in coverage and no missed calls during the switch. Once the port is finished, your number is fully active on VOIP24 with all the features of your new plan, from call recording to smart routing, switched on from day one.