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Number Porting

Move your existing business number across to VOIP24 without changing what's printed on your signage, invoices, or Google listing.

Number porting means transferring an existing phone number from your current provider to VOIP24, so customers, suppliers, and everything with your number already printed on it – signage, invoices, Google Business listing – keeps working without a re-print or an update.

Porting is handled between providers directly; you don’t need to cancel your existing service first (doing so can actually cause the port to fail). We’ll confirm exactly what’s needed for your specific number and current provider before anything is submitted.

Key features

  • Keep your existing number when you switch to VOIP24
  • No need to cancel your current service before porting
  • Works for local geographic numbers as well as 1300/1800 numbers
  • We handle the paperwork and coordination with your losing provider

Frequently asked questions

Will there be any downtime while our number ports across?

Porting is coordinated to minimise disruption, though a short window of downtime during the actual cutover is common industry-wide - we'll tell you the expected timing for your specific port before it's scheduled.

Do we need to cancel our current phone service first?

No - in fact, cancelling early can cause the port to fail, since the losing provider needs an active service to release. Leave your current service running until we confirm the port is complete.

How long does porting take?

It varies by number type and current provider, and is ultimately subject to your losing provider's processing time, not ours - we'll give you a realistic estimate once we have your account details.

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