Blog
Does Your Business Phone Still Work in a Blackout?
An NBN-connected phone line typically stops working within minutes of a power outage unless a battery backup is installed — unlike the old copper landline, which kept running on the…
When Your VoIP Provider Puts You on Hold for Hours
When something goes wrong with a business phone line, how quickly a provider answers matters almost as much as how quickly they fix it — a call that sits in…
Moving Offices? Check This Before You Relocate Your Business Phone Line
One business was quoted 21 days to restore phone service after relocating. What to check before you move so your phone line isn’t the delay.
Taking Over a Business? Don’t Let a Phone Line Transfer Hold You Up
A business ownership changeover left one owner without phone or EFTPOS for weeks. What to check before you take over an existing phone line.
Why Your VOIP Calls Sound Bad (And It’s Probably Not Your Internet)
Choppy VoIP calls aren’t always an internet problem. Why your router or ATA might be the real cause, and how Australian businesses can fix it.
Telcos Are Automating Compensation for Delayed Repairs — What It Means for Your Business
A major telco is now automating Customer Service Guarantee compensation for delayed repairs. What Australian businesses should know about their rights.
What a Four-State Voice Outage Teaches Business Owners About Phone Resilience
A four-state voice outage is a reminder that phone resilience needs planning before an outage, not during one. What Australian businesses should check.