If your team already lives in Microsoft Teams for chat and meetings, Teams Calling (Direct Routing) connects it to the regular phone network as well – so staff can call any landline or mobile number, and receive inbound calls, straight from the Teams app they already have open, using your existing business number.
This suits businesses that want to consolidate onto one app rather than running Teams for internal communication and a separate phone system for external calls.
Setup runs through Direct Routing, which connects your existing Microsoft 365 Teams tenant to the regular phone network via VOIP24. We handle the technical configuration on our end; on yours, it mostly comes down to confirming your Teams licensing already includes calling, which we check before anything is set up.
Staff keep using the Teams app they already have open for chat and meetings, with calling added as another tab rather than a separate application. Desk phones aren’t excluded – someone who wants a physical handset for calls while a colleague prefers to answer from Teams on their laptop can both work from the same business number.
A professional services firm that already runs entirely on Microsoft 365 is a typical fit: staff are already in Teams all day for meetings, so adding real phone calling there removes the need for a second phone system and a second app just for taking calls.