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Microsoft Teams Calling

Make and receive real phone calls to landlines and mobiles directly inside Microsoft Teams, using your business number.

If your team already lives in Microsoft Teams for chat and meetings, Teams Calling (Direct Routing) connects it to the regular phone network as well – so staff can call any landline or mobile number, and receive inbound calls, straight from the Teams app they already have open, using your existing business number.

This suits businesses that want to consolidate onto one app rather than running Teams for internal communication and a separate phone system for external calls.

Key features

  • Call any landline or mobile from within Microsoft Teams
  • Use your existing business number for outbound caller ID
  • One app for chat, meetings, and phone calls
  • Works alongside desk phones for staff who want both

Frequently asked questions

Do we need a specific Microsoft 365 plan for this?

Teams Calling via Direct Routing requires a Microsoft 365 plan that includes Teams with calling capability - we'll confirm what your current licensing supports before setup.

Can we keep our desk phones as well as Teams Calling?

Yes, many businesses run both side by side, particularly for reception or shared spaces where a physical handset still makes sense.

Does this replace our existing phone number?

No - it connects your existing business number to Teams so it can be used for calling from there as well as (or instead of) a traditional handset.

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