Real estate offices live and die by how quickly a phone enquiry turns into an inspection booking. A missed call from a portal lead or a walk-in enquiry rarely gets called back by the person who missed it – it just goes cold.
A hosted phone system lets calls route straight to the agent responsible for a listing, or to whoever’s free, rather than ringing out at an empty reception desk while everyone’s out doing inspections.
Real estate agencies run on fast response times, since a buyer or landlord who can’t get through will often just call the next agency on the list. VOIP24 lets you route calls to the right agent based on the property or suburb, and set up call queues so no enquiry hits a busy signal during open-home weekends.
Agents are rarely at their desks, so every extension on VOIP24 can ring through to a mobile at the same time as the office phone, meaning a call about a listing reaches the agent wherever they are, whether that’s at an inspection, in the car, or at another open home.
Call recording also protects your agency when there’s ever a dispute over what was said about a property, a price, or a condition report, giving you an accurate record of the conversation rather than relying on memory or notes months after the call took place.