For a trade or construction business, the phone doesn’t stop ringing just because everyone’s on site with their hands full. A missed quote enquiry often just goes to the next business in the search results, and a genuine after-hours emergency deserves better than a generic voicemail greeting.
Call routing can send office calls straight to mobiles, split urgent after-hours calls from routine enquiries, and make sure a call to head office still gets answered even when the office itself is empty.