Call recording captures inbound and outbound calls automatically, which is useful for staff training, resolving a dispute about what was actually said, or meeting record-keeping obligations in some industries. Reporting sits alongside it, giving a plain view of call volume, answer rates, and missed calls by extension or team – the kind of thing that’s otherwise invisible once a business grows past a handful of staff.
Both are add-ons to an existing VOIP24 phone system rather than a separate product, so there’s no new hardware or a second login for staff to deal with.