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Local, 13/1300 & 1800 Numbers

A local presence in any city, or a national 13, 1300, or 1800 number that routes calls wherever your team actually is.

A local geographic number (e.g. an 02, 03, 07, or 08 number) gives a business a presence in a city or region without needing an office there – calls simply route through to wherever the team is actually answering from.

13, 1300, and 1800 numbers work the other way around: they give a single, memorable national number that can route to different teams, locations, or times of day, while callers pay a flat local-call rate (1300) or nothing at all (1800). Both number types can be set up alongside existing office extensions and routed with the same call-flow rules as any other line.

Key features

  • Local numbers for any Australian area code
  • 1300 and 1800 numbers with flexible call-flow routing
  • Route by time of day, caller region, or team availability
  • Numbers can be added without changing your existing phone system

Frequently asked questions

What's the difference between a 1300 and an 1800 number?

A 1300 number is charged to the caller at a local call rate; an 1800 number is free for the caller and the cost is carried by the business receiving the call instead.

Can we use a local number if we don't have an office in that area?

Yes - that's the main reason businesses use a local geographic number: it gives a local presence for marketing and trust purposes while calls route to wherever staff are actually based.

Can one number ring multiple staff or locations?

Yes, call routing can ring a group simultaneously, ring in sequence, or route based on time of day or the caller's area code.

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